Patient Access Specialist


 Self Paced Self Paced    

Patient Access Specialist, Self Paced

41 hours |  Entry Level |  Leads to Certification

Purpose

Preparation for Certification Exam

Description

This course introduces students to the many roles and responsibilities encompassed by the Patient Access Services department in a hospital setting. They will also learn about the delivery of the critical components of the revenue cycle and compliance issues with regulatory agencies. In addition, the course will provide students with an understanding of the role of correct patient identification practices in maintaining patient safety and the need for extraordinary customer service skills in difficult situations. Finally, students will gain the skills and knowledge required to sit for the Certified Healthcare Access Associate certification exam. is one of five courses comprising the Patient Access Specialist Program. Students will be introduced to the many roles and responsibilities encompassed by the Patient Access Services department in a hospital setting. They will also learn about the delivery of the critical components of the revenue cycle and compliance issues with regulatory agencies. In addition, the course will provide students with an understanding of the role of correct patient identification practices in maintaining patient safety and the need for extraordinary customer service skills in difficult situations. Finally, students will gain the skills and knowledge required to sit for the Certified Healthcare Access Associate certification exam.

Audience

Students who are new to the health care field and wish to work in a front-line registration position in a hospital setting.

Objectives
  • Explain the revenue cycle and the functions of a Patient Access Specialist
  • Identify government and regulatory agency requirements applicable to the Patient Access Specialist position
  • Describe how the measurement of performance, safety, and accuracy relates to the future development of an organization
  • Explain the NAHAM (National Association of Healthcare Access Management) model and how it applies to the CHAA exam

Instructor Led Instructor Led

Patient Access Specialist, Instructor Led

25 hours |  Entry Level |  Leads to Certification

Purpose

Preparation for Certification Exam

Description

This course introduces students to the many roles and responsibilities encompassed by the Patient Access Services department in a hospital setting. They will also learn about the delivery of the critical components of the revenue cycle and compliance issues with regulatory agencies. In addition, the course will provide students with an understanding of the role of correct patient identification practices in maintaining patient safety and the need for extraordinary customer service skills in difficult situations. Finally, students will gain the skills and knowledge required to sit for the Certified Healthcare Access Associate certification exam. is one of five courses comprising the Patient Access Specialist Program. Students will be introduced to the many roles and responsibilities encompassed by the Patient Access Services department in a hospital setting. They will also learn about the delivery of the critical components of the revenue cycle and compliance issues with regulatory agencies. In addition, the course will provide students with an understanding of the role of correct patient identification practices in maintaining patient safety and the need for extraordinary customer service skills in difficult situations. Finally, students will gain the skills and knowledge required to sit for the Certified Healthcare Access Associate certification exam.

Audience

Students who are new to the health care field and wish to work in a front-line registration position in a hospital setting.

Objectives
  • Explain the revenue cycle and the functions of a Patient Access Specialist
  • Identify government and regulatory agency requirements applicable to the Patient Access Specialist position
  • Describe how the measurement of performance, safety, and accuracy relates to the future development of an organization
  • Explain the NAHAM (National Association of Healthcare Access Management) model and how it applies to the CHAA exam